You have 30 days to decide if the item is right for you. H&M will refund any item(s), provided that the item(s) has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached. Packaged items, undergarments and swimwear bottoms are final sale for hygienic reasons.
Your refund will in most cases be issued to the same credit card you used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes, less the pre-paid return fee. Shipping and handling costs are not refundable.
Please allow two weeks for the processing of returns. Please allow up to two billing cycles for the credit to appear on your credit card statement.