H&M Shipping and Returns

Here’s the head-scratcher: Shipping isn’t free, nor are returns—they’re both $5.95. And you can’t return online purchase in-store.

These points could be considered unwise because peripheral competitors like ASOS and Zara —whose entire e-commerce experience is technically and visually a pleasure—offer free standard shipping and returns. Even Uniqlo, which launched online shopping last fall, offers free shipping on orders over $100. In addition, Uniqlo and Zara both allow in-store returns on online purchases.

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A Review Of H&M Online

We’re sure you’ve heard by now that Swedish fast-fashion behemoth H&M finally launched its long-awaited e-commerce site yesterday following what felt like an endless stream of start-and-stop rumors.

Naturally, since online shopping is an area in which we’re proudly adept, we immediately took to HM.com to see whether we’ll be bookmarking the site—or whether we’ll stick to shopping in the store’s several brick-and-mortar locations.

Read on for our general assessment!

Ease of use:

Overall, the site’s not difficult to navigate but it’s not terribly sleek. For real-deal shoppers, it probably won’t be a problem, but if you’re looking for a simple, beautiful interface, this isn’t it.

The merch:

The women’s selection is fairly limited and appears to be mostly basics, with a few trendy items thrown in the mix. We assume the site wants to compete with Zara—which is killing it in every way, shape, and form when it comes to e-commerce—so it’s surprising that the “better” stuff isn’t available online. H&M will sell its buzzy collaboration with cool-girl French designer Isabel Marant online in November, so perhaps the Trend line will follow? We’re hoping it does!.

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H&M Exchanging Items In The Online Store

Exchanging items in the online store
Fill out the Return and Exchange form and indicate the item(s) that you would like to exchange. Pack your exchange securely in the original package and attach the return label. Read the delivery note that comes with your package for more information.
We do not accept exchanges after 30 days of the original purchase.
We are unable to accept returns of merchandise purchased online at our H&M Stores.
Order Cancellation
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply.
H&M may cancel orders for any reason. Some common situations in which orders are cancelled may include: The item is out of stock and there are no plans of restocking it, pricing errors or credit card payment is declined by the issuing financial institution.

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H&M Founder

Erling Persson was the founder of H&M (Hennes&Mauritz). He got the idea following a post-WWII trip to the United States as he was very impressed by efficient, high-volume stores.
The company was in 1947 by Erling Persson, though at the time it only sold women’s clothing and was called Hennes, Swedish for “hers.” In 1968, Persson acquired the premises and inventory of a Stockholm hunting equipment store named Mauritz Widforss. In 1982, Erling Persson’s son, Stefan Persson took over the position as the Managing Director, and today he is the Chairman of the Board. The Persson family owns about 33% of the company and has a 69% voting right.

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Grow With HM

Our values, the H&M spirit, form a common bond between H&M employees worldwide. Regardless of your role, you contribute to our success both by delivering on your responsibilities and by living our values. Simply put: WHAT you do is just as important as HOW you do it. This creates a workplace where every single person in the team is a role model and makes a difference.
At H&M leadership is about inspiration, delegation, feedback and motivation. Our leaders lead by example, always driven by our values and our ambition to make our people and business grow.
Most of our leaders have been recruited internally, and we offer training, coaching and mentoring programmes to support their development.

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HM Comeback Clothes Campaign

You probably have some old clothes lying around that are in no condition to donate or sell. If you’re an H&M shopper, you could use those clothes to score a 20 percent discount until the end of May.
H&M recently launched HM Comeback Clothes campaign with DoSomething.org. Bring in your used, old, ripped, or stained clothes, and they’ll take them to a recycling facility so the fabric can be reused. The idea is to reduce waste and promote sustainability. And, yep, you’ll get a 20 percent discount for your donation.
We’ve talked about H&M’s Long Live Fashion campaign. Comeback Clothes is similar. The latter offers a bigger discount, although it’ll only run from today until May 31st. (Long Live Fashion offers a 15 percent discount, but it’s ongoing.)
Last year’s campaign recycled over 340,000 pounds of clothing, according to DoSomething.org. All you have to do is bring your clothes into the store, and you’ll get the 20 percent off coupon. If you like H&M and you’ve got some stuff to get rid of, it could be worth the trip.

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HM Student Career

Combine studies with work
We receive many requests from students looking to work part-time or during the holidays. And yes, a part-time job in one of our stores is a great opportunity to start your career with H&M. It’s the perfect place to get to know us, and it can develop into a full-time job as well as an international career. Welcome to a fun and open-minded work culture with flexible hours and a lot of individual responsibility!
Internships and trainee programmes
In some of our sales countries you can work as a trainee in our stores, and every now and then opportunities will arise at our offices to apply for internships and trainee programmes. These kinds of positions will be listed under Available jobs.
At our Head Office in Sweden we offer internships and trainee programmes within Business Controlling, IT and Buying and Design, for example.
Writing a thesis or essay?
Are you interested in writing a thesis or essay about H&M? Fantastic! Unfortunately we won’t be able to take an active part, as we don’t have the time or resources needed to give this the attention it deserves. However, we hope you will find a lot of facts, figures and useful information here at hm.com.

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HM Workplace

As one of the world’s largest fashion retailers, HM offers endless career opportunities. A fast-paced, buzzing environment with great diversity – a place where the customer is always the centre of attention.
But what truly makes us stand out are our remarkable employees. From stylish Sales Advisors and Visual Merchandisers to computer whizzes and business aware planners – all our employees share a great ambition and an anything-is-possible attitude. Not to mention an excellent eye for fashion. It’s thanks to them that we have grown – with over 3,600 stores in more than 59 markets worldwide. And we are continuing to grow. Today, H&M employs around 132,000 people in over 59 markets.
Our values reflect the heart and soul of H&M. They define what it takes to work here and how we do things. When we interact with colleagues and customers around the world, our values help us develop and grow. Individually these values may seem obvious, but together they form a culture that we think is unique and different from many other companies.

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Introduction to H&M Brand

Hennes & Mauritz AB engages in the sale of clothing, accessories, footwear, cosmetics, and home textiles. The company brands include COS, Weekday, Cheap Monday, Monki, and H&M Home. The COS comprises fifty stores and an online shopping in Europe, which designs and provides garments, shoes, belts, and jewelry for men and women. The Weekday sells its own brands MTWTFSS Weekday and Weekday STOREMADE. It also conducts design collaborations with independent fashion labels such as Carin Wester, and Bless and Bruno Pieters. The Cheap Monday includes denim collections for men, women, babies, accessories, glasses, underwear, and shoes. The Monki provides graphic design fashion for young women. The H&M Home provides fashion for every room in the houses including towels, bed linen, curtains, and other home textiles. Hennes & Mauritz was founded by Erling Persson in 1947 and is headquartered in Stockholm, Sweden.

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